Refund policy

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ronaldgkohn@gmail.com. Please note that returns will need to be sent to the following address:

KRISTALL OCEAN EXPORT PVT. LTD.

38/7 KOREGAON PARK, NORTH MAIN ROAD, PUNE MAHARASHTRA, INDIA 411001

If your return request is approved, we will provide instructions on how and where to send your package.

• Customer-Initiated Returns: If you are returning an item in its original condition for reasons such as a change of mind or any reason not caused by our error, the return shipping costs will be your responsibility.
• Company-Covered Returns: If you receive the wrong item, or if your order arrives damaged, defective, or broken, Kristall Ocean will cover the return shipping costs and provide a prepaid return shipping label.

Please note that returns sent without first requesting and receiving return authorization will not be accepted.

You can always contact us for any return question at ronaldgkohn@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ronaldgkohn@gmail.com.